Learning Outcomes

Understanding Total Quality Management

Preparing for TQM Deployment or implementation

The Role of Stakeholders in TQM

Lesson Summary

Quality Tools and Techniques

TQM Systems and Frameworks

Process Management and Improvement

Implementing and Managing TQM Deployment

Performance Monitoring and Measurement

Sustaining Quality Improvements

Mastering Total Quality Management - Assessment

Learn essential tools, techniques, and systems for implementing Total Quality Management with this free online course.

Mastering Total Quality Management

Implementing and sustaining Total Quality Management (TQM) is a proven way to enhance organizational productivity. This course introduces key tools and techniques to prepare and ensure the smooth adoption and integration of TQM practices. This course was reviewed and approved by qualified subject matter expert Yogesh Malani, a quality assurance head. Enrol today and begin your journey toward achieving higher productivity and consistent quality.

Organisations today face growing pressure to improve quality, reduce inefficiencies, and maintain a competitive edge. Many fall short not because of limited effort but due to fragmented approaches that fail to address quality in a structured and sustainable way. This course is designed to guide you through proven Total Quality Management (TQM) principles and practices that help build long-term excellence. You will explore how to strengthen processes, engage stakeholders, and embed quality into everyday operations for measurable outcomes.Instead of relying on temporary fixes, this course equips you with practical tools and systems to improve processes, monitor performance, and drive continuous improvement. You will learn how to apply basic and advanced quality tools, use global frameworks as ISO 9001, and master techniques like root cause analysis and process mapping. With an emphasis on leadership, accountability, and innovation, the course helps you create a culture of quality management that adapts to challenges and supports sustained success. This course is ideal for managers and organizational personnel interested in ensuring quality production.This course content was created in partnership with Yogesh Malani, Quality Assurance Head. For more information on our subject matter expert, visit https://in.linkedin.com/in/yogeshmalaniThe authors generated this text in part with GPT-4o, OpenAI’s large-scale language-generation model. Upon generating draft language, the authors and subject matter experts reviewed, edited, and revised the text to ensure it reflected accurate expertise and met high pedagogical standards. The goal is to give you actionable skills that enhance organisational performance, ensure customer satisfaction, and achieve long-term results. Enrol to this course today to learn the tools and techniques for building a culture of quality and productivity.

OpenAI Academy Review: A Close Look at ChatGPT 101 for Small Businesses

Coursera’s $100 Million Thesis: Andrew Ng Will Think of Something

Unlock 800+ Free Certificates: Master Tech & Soft Skills with CodeSignal Learn

30 Hours of MATLAB Courses with Free Certificate

Harvard CS50 in 2025: How to Get a Free Certificate

Coursera Q4 2025: 197M Learners, ~$197M Revenue, ~$27M in Losses

A Decade of MOOCs: A Review of MOOC Stats and Trends in 2021

Udemy’s Fourth Leadership Exit of 2025: CMO Genefa Murphy Resigns

6 Best Penetration Testing Courses in 2025

Class Action: 50,000 Seek Payouts, Costing Coursera, Udemy Millions

The Business of Online Education: A Deep Dive Into Coursera’s Financials

The Day MOOCs Truly Died: Coursera’s Preview Mode Kills Free Learning

DeepLearning.AI to Cross $100M in Sales on Coursera

Coursera Lays Off ~150 Staff After Udemy Merger

31 Most Popular Online Courses Starting in June 2024

How Online Course Platforms Track Learners in 2022

Introduction to Manual Handling

Manual Handling Injuries and Prevention

Manual Handling Risk Assessments

Manual Handling Legislation

The Maximum Weight You Can Lift

Risk At Work

Good Handling Technique

In this module, we will be going through the tips, techniques, and risks associated with transporting material manually. A detailed guide on the risks associated with manual handling and how to prevent injuries shall be provided. The role of legislation and incorporating the proper technique while transporting heavy materials will also be examined.

Fundamentals of Manual Handling - Course assessment

Learn how to manage the risks associated with manual handling and lifting in this free online health and safety course.

Fundamentals of Manual Handling

This health and safety course examines the basic concepts associated with the lifting of heavy objects in the workplace and explains how to make manual handling as safe as possible. Poor lifting techniques lead to many injuries each year so we outline the rules, regulations and techniques that ensure that both employers and employees can safeguard themselves from harm. If your work involves manual handling, enrol now to learn how to manage risk.

Introduction to Security Management

Organisational Security Management

Security Risk Analysis and Risk Reduction

Physical and Information Security Protection

Business Resilience and Crisis Management

Cyber Security and Fraud Prevention

Security Investigations and Threat Awareness

Laws and Regulations

In this module we will learn the basic functions and role of safety management. We will explore the concepts of responsibility, authority, and accountability in safety management. We will then learn about some of the key functions that protect an organization from all types of risks, threats, and fraud.

Course assessment

This free online course teaches how security management works, what functions it has and what risks it poses.

Security Management

This course introduces us to the essential functions and role of safety management. We will examine the organisational structure of safety management and the organisational principles. We will then learn about crucial functions that protect an organisation from all types of risks, threats and fraud. Then, we will explore the importance of physical security and the role of information security protection in organisations.

Introduction to Crisis Management

Preparing for a Crises

Responding to and Recovering From Crises

In this module, you’ll be introduced to the concept of crisis, its various forms, and its impact on organisations. You’ll learn how to identify potential threats, develop contingency plans, and establish response teams. You’ll be guided through the key elements of crisis communication, including strategies for recovery and post-crisis evaluation.

Course Assessment - Introduction to Emergency Crisis Management

Learn how to prepare for emergencies and help communities respond to crises and disasters in this free online course.

Introduction to Emergency Crisis Management

Emergencies caused by various factors can happen unexpectedly. Such disasters disrupt existing systems, making it crucial to be prepared with a thought-out strategy to respond efficiently in crisis situations. This crisis and disaster management course provides such strategies and explains how to handle emergencies. We explore the stages of crisis management and show you how to plan for emergencies and communicate with stakeholders during crises.

Introduction to Food Allergies

Allergen Management in Food Preparation

Communicating Allergen Information

Developing Allergen Management Plans

In this module, you will learn what food allergies and food intolerances are. The lessons discuss how to identify food allergens and prevent cross-contact during food handling and storage. You will understand allergen labelling regulations, how to communicate allergen information, and first aid protocols in the case of allergic emergencies.

Course assessment - Food Allergen Awareness

Learn how to properly label ingredients to prevent allergic reactions in this free online allergen management course.

Food Allergen Awareness

Nearly 10% of the population is allergic to certain ingredients. This means that food manufacturers and services must lower the risk of allergic reactions by providing consumers with clear information and alternatives. This food safety course identifies common food allergens and explains how they affect the body. We go over the regulations governing ingredient labelling and show you how to implement allergen control to protect customers.

History of Food Safety Management Systems

Publication of ISO 22000:2018

Important Definitions in ISO 22000:2018

In this module you will be able to know about the history of Food Safety Management System including the ISO 22000 and the FSSC 22000. This module also covers the details about the publication of ISO 22000:2018 Standard. Explanation and activities on important terminologies and concepts (selected from ISO 22000:2018 standard) are also included in this module.

Leadership Role and Context of Organization

Risk Management and Support Provision

Operations Management

In this module you will learn the expectations of the standard regarding top management to exhibit a leadership role. This module will help you to familiarize yourself about the requirements of the standard to conduct analysis on context of organization and how a food organization can manage it. Also the module covers risk and support management functions. Lastly the module explains the main part of the standard which is on Operations of the Food Safety Management System.

Monitoring, Measurement, Analysis and Evaluation

Internal Audits and Management Reviews

Improvement

This module explains the Check part of the standard which is performance evaluation. This module enlightens performance evaluation at operational level which covers monitoring, measurement, analysis, and evaluation. Also this module describes Performance evaluation at management system level which covers internal Audits and management Reviews. Finally this module incorporates explanation on continual improvement.

ISO 22000:2018 - Elements of Food Safety Management System - End of Course assessment

Learn about how to manage Food Safety Management Systems with this free online ISO 22000:2018 course.

ISO 22000:2018 - Elements of Food Safety Management System (FSMS)

This free online ISO 22000:2018 course will teach you about the Elements of Food Safety Management System (FSMS). FSMS is a collaborative and systematic approach to effectively managing food safety risks. With this course, you will learn how this standard works and the potential benefits it can offer to food organizations. You will also study the requirements of the standard for conducting analysis and how a food organization can manage this.

Introduction to Facilities Management

Duties of a Facility Manager

In this module, you will learn about the various aspects of facilities management and will be apprised of all the necessary information a facilities manager should know to be able to carry out several duties successfully. Upon that, you will also learn about the legal considerations attached to various departments in a facility.

Facility Management - Maintenance and Repairs - Course Assessment

Explore facility management to ensure the efficiency of any organisation with this free online course.

Facility Management - Maintenance and Repairs

In this course, we will introduce you to the basic concepts of facilities management and the various roles of a facilities manager. You will learn about the ins and outs of the numerous duties of this profession like lease purchase, vendor management, health and safety, maintenance and repair. We will show you the importance of having a well-managed workplace and how it can affect employees' productivity and behaviour.

Introduction to Risk Assessment

The Three Processes of Risk Assessment

Identifying the Organizational Hazards

This module presents discussions on important aspects of organizational risk assessment and control in the workplace. Through this module, you will be able to define risk assessment and its importance. Moreover, you will also learn about the reasons for conducting this assessment along with its goals. Lastly, hazard identification is also given.

Risk Assessment & Control - Health & Safety - Course assessment

Learn how to conduct a risk assessment and hazard identification for your organization in this free online course.

Risk Assessment & Control - Health & Safety

This short course is designed to teach its enrollees the importance of conducting a risk assessment as part of organizational health and safety management. It discusses various aspects of risk assessment, such as its essential steps, the reasons for conducting a risk assessment and the goals. The course also contains sufficient learning material on hazard identification and the method of ranking these risks.