Learning Outcomes

Effective Body Language and Etiquette

Grooming and Personal Hygiene

Professional Telephone Handling

Quality Customer Service and Complaint Handling

Standard Phrases

Lesson Summary

You will understand effective body language, etiquette, and personal hygiene in this module. The module goes on to explain professional telephone handling and quality customer service. You will also learn about customer complaints and standard phrases used in hospitality.

Soft Skills for Hospitality Professionals - Course Assessment

This free online hospitality training course provides the soft skills required to create a great guest experience.

Soft Skills for Hospitality Professionals

Explore the soft skills required to succeed in the hospitality industry, ranging from etiquette and body language to communication and customer service. We examine general and specialist practices like telephone etiquette and personal hygiene. Acquire techniques for preventing emotional and physical exhaustion as you help your hotel or restaurant business set a higher standard and attract more patrons. Sign up to advance your career!

Introduction to Secretarial Administration

Communication Skills

Administrative Tasks

Office Technology

Legal and Ethical Considerations

Professional Development

This module will equip you as an aspiring secretary and administrative professional with essential office management skills. You will learn important aspects such as document preparation, scheduling, communication, and office technology. You will also get expert guidance to build confidence and proficiency in your career.

Secretarial Education - Course Assessment

Learn how to become an efficient secretary and office assistant in any organisation whether private or public.

Secretarial Education

Secretarial education will help you to become a skilled and efficient administrative professional. This course will equip you with the essential skills and knowledge needed to excel in a secretarial role. You will learn advanced computer skills, communication techniques, and organisational strategies. You will also gain the confidence to handle diverse administrative tasks, manage schedules, and provide invaluable support to executives.

The Foundations of Office Etiquette

Interpersonal Relations in the Office

Digital Etiquette in the Modern Workplace

Office Environment and Shared Spaces

In this module, you will be introduced to the foundations of office etiquette, you will learn how to foster interpersonal relationships in the office and how to thrive in digital communication, and the concepts and benefits of sustainable practices in the office.

Defining Professionalism

Building a Professional Image

Navigating Difficult Situations

In this module, you will learn the core principle of professionalism, and how to enhance continuous learning and skill development. Learn about professional attires and how to build a professional image as well as how to navigate difficult situations and maintain a balanced personal life amidst professional commitments.

Office Etiquette and Professionalism - Course Assessment

Learn about office etiquette and professional interactions in the modern workspace with this free online course.

Office Etiquette and Professionalism

In today's workforce, organisational performance has a significant correlation with employee etiquette, harmony, and professionalism. This course outlines the importance of office etiquette and interpersonal relations in the modern workspace. The course also explores the skills required to ensure digital etiquette as well as the core principles of professionalism and how to build a great professional image in a work environment.

Introduction to Business Ethics and Etiquette

Proper Business Relationships

Business Etiquette

Business Environment

Company Billing

Communication Etiquette and Social Media

Dining Etiquette

Global Business Etiquette

This module will begin by helping you analyse an overview of business ethics. Also, you will find in this module how to explore the order of introduction. You will also analyse how to properly show empathy. You will discover answers to questions like: What is sexual harassment? How can you bill your company for expenses?

Corporate Social Skills and Etiquette - Course assessment

This free online course explores corporate etiquette to provide the social skills you need to succeed in the office.

Corporate Social Skills and Etiquette

Obeying rules of etiquette helps us to appear thoughtful about our conduct and respectful of the feelings and rights of others. This course establishes the importance of corporate etiquette in maintaining healthy business relationships. We explain how to conduct yourself across cultures in the office to improve communication and team morale. Learn how to employ good manners and social skills to create a good impression and climb the ladder.

Workplace Conversations and Professional Tone

Asking Questions and Receiving Instructions

Video Meetings Essentials

This module introduces clear spoken communication in workplace settings. You will learn to manage professional conversations, ask and answer questions, follow and clarify instructions, and contribute confidently in video meetings, using appropriate tone, etiquette, and active listening to avoid misunderstandings.

Workplace Messages and Email Etiquette (Content Only)

Job Search Essentials (Workplace Communication)

Simple Charts and Graph Types (Workplace Use)

Tables/Spreadsheets — Entering, Checking, and Basic Formulas

This module introduces practical workplace writing and basic data skills. You will learn to write clear messages and emails, communicate well during job searches, understand simple charts and graphs, and use tables or spreadsheets to complete everyday tasks accurately. Practise organising information checking figures, and presenting results neatly.

Adult Basic Education: Workplace Communication and Job Skills - Assessment

Learn the basics of workplace communication and etiquette to improve your productivity with this free online course.

Adult Basic Education: Workplace Communication and Job Skills

Strong communication improves productivity, reduces conflict, and helps create a positive and professional workplace. This course, meant for adult learners, builds workplace communication skills, from small talk and video meetings to professional writing, email etiquette, and essential workplace data skills. This course was reviewed and approved by qualified subject matter expert Gamin Summers. Enrol today and communicate with confidence at work.

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